We welcome reports on any interruptions with players who you think may be breaking our terms of service by playing unfairly online.
Before reporting, please make sure that you check the following steps:
- If you feel that you are having trouble playing online, please go through our troubleshooting articles or contact our dedicated KONAMI C.O.D.E. Team who will be able to help you.
- If your Courtesy Rating has gone down, please read our article about how it works here.
- Please check our article about how your report can be considered as invalid here.
- In the spirit of fair play, be aware that the eFootball PES Team will also act upon false reporting.
- You can block players with the Match Block list option in eFootball PES.
To submit your report, send one email for each interruption that you want to report to cr_uk@konami-europe.net with:
- 'Interruption eFootball PES 2020' as the subject for every report.
- COPY AND PASTE the below text into the body of your email and fill in ALL the appropriate information (missing information will make your report invalid) -
*Platform (PC, Xbox One®, PS4®) -
*Date of incident -
*Your Player Name (name inside PES, not your SteamID/account or email address) -
*Your opponent's Player Name -
Also, please give a description of the instance/interruption that occurred in one line. Please don’t include any attachment (video links will not be considered).
IMPORTANT:
This email address is for reports only. Do not submit any other query as it will not be answered.