We appreciate your interest in our apps and we are sorry to hear that you are running into trouble with your app. In order to get support and information about our apps, please contact our colleagues from the Customer Support Team in the US as they are in charge of mobile and social gaming support.
You can contact KONAMI Support for America through their portal here. Please get in touch with them or have a look at their portal where you will be able to find all the information and services you are looking for!