We would like to thank you for the time and effort spent on reporting players who you feel have played unfairly.

We know that many of our players are very passionate about fair-play, as we are, and we would like to assure you that we investigate every report that we receive. This is to avoid players being wrongly accused of cheating and so that we can maintain good sportsmanship across all online modes.

To this end, we would like you to always bear in mind that if there is a disruption while you are winning it does not necessarily mean that your opponent cheated. Similarly, it does not necessarily mean that you are a cheater if a disruption occurs while you are losing.

In case players feel that their games are lagging or if they have some frequent disconnections, we are counting on the cooperation of our fellow players to rule out any problems that can disturb their connection in order to make the online modes as smooth and enjoyable as possible for everyone. For that, we suggest reading our article on how to set up an Internet connection correctly and optimally for PES: PC, PS3® or Xbox 360®

If after verifying your connection with the guidelines from the links above, you have found that the problem is not coming from your line then we do apologise for the bad experience. However, don't worry about your opponents, the Courtesy Rating will take care of them. We kindly invite you to read the article which explains that if you have a good connection your Courtesy Rating can't be affected.

Please remember that you can block players with the Match Block List option in PES. Here is how to do so.

We are aware that there will always be some people who go against the grain but they will end up in our nets at the end anyway.

Please note that we might also act upon false or invalid reports as you can see here.